Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get in contact with an organisation that can support you.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will discuss with you if they can get money in your pocket perhaps through a referral to a Scottish Welfare Fund or other support that may be available. If that isn’t posisble, then they can refer you for a food parcel. 

Please look at this digital leaflet to see who you can approach for advice:

Aberdeenshire – Worried about Money? (

The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, Gordon Rural Action, housing support officers, children’s centres, health visitors, social services and some local charities.

If you receive support from Social Work (Children & Families, Criminal Justice, Substance Misuse Services, Mental Health Services, Care Management), from Housing or Health Services they may be able to help you and may already be aware of your circumstances. If you receive support from a voluntary agency such as ones supporting those experiencing domestic violence and abuse, helping children an families etc. they may also be able to help you.

If you are not receiving support from an agency and if you are in Ellon, Huntly or Inverurie Gordon Rural Action may be able to help you. If you are in Peterhead,  the Citizen’s Advice Bureau may be able to help you.

1. Get in touch with us.

If you are still unsure who could help you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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